Passengers with reduced mobility

Every passenger with reduced mobility has a right to ground and onboard assistance in compliance with EU Regulation 1107/2006

    Mobilità ridotta
    • PRM
      Passengers with reduced mobility.

      WCHR (wheelchair ramp) 
      Passengers may need a wheelchair to cover longer distances, between the airplane and the departure lounge, the gate, and between the starting point and the destination.

      WCHS (wheelchair stair)
      Passengers can move independently in the airplane but cannot climb stairs.

      WCHC (wheelchair completely)

       

      DEAF

      BLIND

       

      DEAF/BLIND

    Should you not receive the right assistance, you’re entitled to complain to the airline. If the airline does not reply to your complaint, passengers can submit a complaint to ENAC.